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Frequently Asked Questions
This question is only relevant to customers who purchased e-books or journals. For help with a course, check our other questions.
In most cases your download should be in your primary inbox or in junk/spam. Please check here to make sure you have it.
Still can't find your download email? Customers frequently misspell their email address by accident at checkout which means their download is sent to the wrong email. If this is the case for you and you haven’t received your PDF or audio file yet, and you've also checked spam, send us an email.
It is our mission to make sure you get what you purchased and we want to limit any unnecessary delays or inconveniences.
Email firstname.lastname@example.org if you have not received your purchase yet with your full name and the email you used to purchase. We will sort this out for you within 3-5 working days. Please be patient waiting for a response as we get a lot of emails and enquiries daily!
Using the download link sent to your email after purchase, you will be taken to a page with your order number and an "Access Now" button. Click this button, then click "Download Now". Your PDF will appear and from here you can save the e-book to your device.
To access your course you will need to create an account either before or after checkout using the same email you used to purchase.
You can do this by clicking the icon on the left hand side of your device and scrolling down to "Create An Account".
Once logged in, click the "Access Course" section at the bottom of our homepage, or simply go to your orders, to access your course and start learning.
First try again on a new device.
If it still doesn't work, send us an email and we will reset your link.
All sales are final.
Due to the digital nature of all products on our site we cannot refund customers for any circumstance. This refund policy applies to all payment parties including out of website sales or/and third party payment. Under no circumstances can payments be withdrawn and by checking out on this website you agree to our terms. As a customer you are responsible for understanding this upon purchasing any item on our site and ensuring you've purchased the product / service you intended to.
Email email@example.com with your full name and the email you were meant to use to purchase. We will sort this out for you within 3-5 working days.
Please be patient waiting for a response as we get a lot of emails and enquiries daily!
Every product on our site is digital and the email with your download link is sent to you immediately after purchase. We do not sell physical products. If you do not get the email with your download link, send us an email and we will resend it to you within 3-5 business days.
Didn’t find an answer to your questions?
Get in touch with us via email at firstname.lastname@example.org and we will respond to your enquiry within 3-5 working days.